Shipping

 SHIPPING POLICY


We all wanna know when our online orders will arrive and if you’re the kind of person who looks for a Shipping Confirmation minutes after pressing the Place Order button, you’re not alone. When you place your order for your new Wren Bag, here’s what to expect from our Shipping Team:


All orders over $75 earn FREE US Shipping. We also offer expedited shipping options that you can view during the checkout process.


Because we’re like you and we LIVE for when our orders get shipped, we work super hard to ensure ALL packages are shipped out as soon as possible. Please allow 1-3 business days for our wonderful team to process and ship your items. We do not ship on weekends or holidays.


Once your order is shipped, you will receive a Shipping Confirmation email with tracking information. If you are in need of expedited shipping, please contact us directly through our Contact Form or by emailing us at hello@wrenbag.com.


RUSH PROCESSING & EXPEDITED SHIPPING


Sometimes, we need things a bit faster than normal and when that’s the case, we’ve got your back.


If you want your order bumped up to the front of the line, we offer Rush Processing for $7.95. Simply select Rush Processing as your shipping option when checking out. This means when our team gets to the warehouse, the first thing they do (after turning on the lights), is ship your order. It also means if you order before 11am, Arizona time, your order gets processed that same day. This is especially useful if you’re ordering on a Friday morning and want the order shipped Friday instead of Monday or Tuesday.


All Rush Processing Orders MUST be placed by 11am Arizona Time to be processed same day.


We also have several Expedited Shipping options to ensure your packages arrive to you when you need them. Once you’ve entered your address at checkout, those options and their prices will be made available to you. All expedited shipping orders must be placed by 11am Arizona time for same-day processing. Delivery is only for business days, including Overnight options (weekends are not included). For example, if you order Friday morning with Overnight Shipping, even if we ship it that same morning, UPS will not deliver the package until Monday, as their Overnight option excludes weekends. We recommend ordering with an expected receipt date at least one day ahead your scheduled event to ensure an on time delivery.


LOCAL PICK-UP


For those of you living in the Phoenix Metropolitan area, you’re in luck! We offer Local-Pick Up at our Gilbert warehouse, located near Stapley and Baseline. Simply select “FREE LOCAL PICKUP” as your shipping option at checkout and we will notify you when your bag is ready for you! If you need to pick your order up right away, please email us at hello@wrenbag.com and we will do our best to make that happen.


Local Pick-Up Hours are typically Monday through Friday from 8am to 3pm (not including holidays), but our email will give you the most up-to-date information. Please wait for your pickup email before coming to pick up your order.


INTERNATIONAL SHIPPING


Yes, we offer international shipping! If you’re ordering from outside the US, enter your mailing address when checking out and all available shipping options will be shown along with pricing. International orders do not qualify for free shipping.

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