Return Policy

We stand by the quality and craftsmanship of the Wren Bag, but we understand that sometimes, things change, and that’s okay! Please read through our Return Policy & Procedure below.


RETURN POLICY


All Merchandise may be returned as long as it is received within 60 days of delivery.


If 60 days have passed since the delivery of your Wren Bag or if your item has been used, we are unable to authorize your return. We reserve the right to to refuse any items that do meet our Return Policy guidelines. If the item is used or damaged, we will reject the return, no refund will be issued, and we will send the used item(s) back to you.


Merchandise must be returned in its original condition. Items must be unused and must come back in their original packaging. All hardware and accessories must still have their protective wrapping. The original shipping box must be returned.


All return shipping costs are the responsibility of the customer and shall be deducted from the final refund amount.


RETURN PROCEDURE


To begin your return, email us at hello@wrenbag.com with your Name, Order Number, and Reason for Return. Once your return has been approved, we will email you a Return Shipping Label. All returned items must be in their original condition. They must be unused with all hardware still wrapped in protective wrapping. All original wrapping, packaging, and shipping materials must also be returned in their original condition including the shipping box. The customer will be responsible for paying all return shipping charges. Return shipping charges will be deducted from the final refund amount.


Once our warehouse has received and inspected your return, your refund will be issued within 5-7 business days and you will receive an email confirmation that your return is completed.


MANUFACTURER’S WARRANTY


Wren Bag offers a Six Month Manufacturer’s Warranty. This warranty protects you from defects or damages caused in the manufacturing process. It does not protect against normal wear and tear or damages caused after opening. Please email us at hello@wrenbag.com with any questions.


EXCHANGES


We do not accept exchanges. If you receive your Wren Bag and decide you would prefer another color, we recommend purchasing the bag you want right away to ensure its availability. Then email hello@wrenbag.com to initiate your Return on the original purchase. Please review our Returns Policy & Procedure.



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